Frequently Asked Questions
Everything you need to know about our premium small pet apparel and accessories.
How do I determine the correct size for my pet?
We provide a detailed sizing guide on every product page. We recommend measuring your pet's neck and chest circumference with a soft tape measure to ensure a comfortable and safe fit.
What is your return policy for pet clothing?
We accept returns within 30 days of delivery, provided the items are in original condition and free of pet hair. For hygiene reasons, items showing signs of wear cannot be refunded.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-5 business days, while international shipping can take 10-15 business days.
Are the materials used safe for sensitive skin?
Yes, we prioritize natural fibers like organic cotton and bamboo. All dyes used are non-toxic and lead-free to ensure the safety and comfort of your small animals.
Can I wash the pet accessories in a washing machine?
Most of our fabric items are machine washable on a gentle cycle with cold water. We recommend air drying to maintain the shape and integrity of the fabric.
Do you offer wholesale opportunities for pet boutiques?
Yes, we have a dedicated wholesale program. Please contact our support team with your business details to receive our current line sheet and pricing.